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FAQs

Why should I create an account?

Creating an account speeds up the process of ordering from Smartass Sportswear in the future. You will not have to fill out the contact or billing information again.  In addition, you will receive promotion codes with various discounts that will save you on items purchased and shipping costs.

Is my account and credit card information safe?

You can shop at smartasssportswear.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card  processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  •          128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  •          Industry leading encryption hardware and software methods and security protocols to protect customer information.
  •          Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read theAuthorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ]. 

Smartass Sportswear is registered with the Authorize.Net Verified Merchant Seal program.


What type of payments do you accept?

We currently accept Visa, Master Card, American Express, and Discover.

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What does shipping cost and when does my order ship after being placed?

The shipping options and prices will be displayed during checkout. You will receive an email order confirmation when your order is placed.  You wil recieve an additional email when your order ships from our Facility in Northern California. This email will contain tracking information if it is available; make sure your email software does not filter out emails from the various shipping companies. Prices for Standard US shipping starts at around $3 for one item and increase by the weight of your items in your cart. We do not charge shipping by item numbers but by the weight of the total package.  Orders typically ship anywhere from 3 to 5 business days from order confirmation.  We say 3 to 5 business days but the reality is we try to get them out sooner than that, just try to keep in mind we hand make each item especially for you and that takes time!


Do you ship internationally?

No. At this time we do not offer international shipping.  However, we do hope to offer it in the near future. Sorry to all our friends across the pond.

 Am I charged sales tax?

If you have a California shipping address, then yes. No sales tax will be applied to orders from other states. A flat 8.25% sales tax will be applied to all orders with a California shipping address.

 SHIRT CARE

To ensure a long lasting T-Shirt, please try to take note of these simple suggestions: 
-Machine wash cold, and turn shirt inside-out. 
-Use color-safe detergent, NO BLEACH! 
-Remove from washer promptly and place in dryer on low setting, or hang dry. 
-Try not to let the shirt sit wet for too long as it could make the colors bleed. If this happens just put the shirt back in the wash as soon as possible and it should come out. 
-Do not iron directly on image. Use a parchment paper, or iron around image.

 Other questions?

If you have any questions not answered here or any other problems (we can't help sexual problems) feel free to email us at: info@smartasssportswear.com and we will answer your question as soon as possible.


 

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